This is how Bank of America has been treating Mr. Votus and myself for the last few months. This is an account about how you can make your monthly payments to Bank of America and still be screwed over by them.
We have a home equity loan that was sold to Countrywide, and after the TARP bailout it enabled Bank of America to buy Countrywide and our loan–we had no say in the matter as to our choice of bank with which to do business.
BoA refuses to credit our October 2009 monthly payment, although they did take the time to cash our check and remove the funds from our bank account. We have the cancelled check with the BoA stamp on the back, and the bank statement to prove it.
The plot thickens, because now we are considered "late" for every month’s payment since October, and they have added on their late fees, which are considerable. We have made every regular monthly payment, no skips, no misses.
These are the actions that we have taken to try to resolve the issue with Bank of America:
-Faxed them the cancelled check 4-5 times
-Called their customer "service" phone number dozens of times
-Discussed the issue with the manager of the local Bank of America branch 4-5 times
-Had our lawyer write two letters to Bank of America on our behalf
-Filed a complaint against Bank of America with the FDIC
-After the local BoA branch told us that the matter might be resolved if we submitted three months of our bank statements to them (our bank accounts are with a credit union, not BoA), so they could check that we had not been credited our October payment(which it had not been), we did so
-After speaking with the State Attorney General’s office, we filed a complaint with the Comptroller of Currency
-Made a qualified request for them to send us our loan note
-Contacted our congressman and two senators in writing
-Every subsequent payment since Oct. 2009 was sent via registered mail to have another piece of proof that we made our payment
All to no avail. They still have refused to credit our payment, and they were hounding us with harassing phone calls 2-3 times a day, although the phone calls have finally ceased. They sent us a letter saying that they sent us a copy of the loan note, but we have never received the loan note. They continue, however, to send us threatening letters saying that they will accelerate the loan and foreclose on our house.
We finally went to the local BoA branch and asked what it would take to make this problem go away, and they said pay your regular monthly payment plus a late fee, which we did. It did not make the problem go away, and we are still getting threatening letters from Bank of America, and our October 2009 payment is still uncredited.
We are now going public with this. Mr. Votus just was on Thom Hartmann’s radio show with Bernie Sanders and got to tell our story to the senator. We are about to do a local consumer advocate tv show to draw more attention to the inexcusable way Bank of America treats its customers.
This is our tax dollars in the form of the big bank bailout that is allowing Bank of America to do this to us, and I’m sick and tired of it.